Tri-C Manages Soaring Enrollment With Contact Center Solution

June 30, 2011
ATT

Imagine 4,500 students walking into your multi-campus university to enroll. Now, imagine all of them doing this online. It would be a much more manageable scenario – unless your infrastructure isn’t robust enough to take it on....

All Pro Fasteners Holds it Together with VoIP Services

July 30, 2010
ATT

All-Pro Fasteners understands the importance of open and accessible communication with its customers, suppliers and employees. Learn how...

In Pursuit of Secure MPLS Networks

May 1, 2012
ATT

Are enterprises that are adopting Multiprotocol Label Switching (MPLS) networks aware of the additional security measures they might require? This profile, by Forrester Consulting, examines the answer to that question...

Jet-Speed Agility Using Cloud

September 10, 2012
ATT

As IT agility becomes more important, enterprises must work closely with business partners to deliver services faster than ever. But what options do you have for cloud services that can help you determine where you sit in transforming your operational model?...

Overcome Physical Work Restrictions with an MPLS VPN

March 1, 2012
ATT

The Internet broke down the brick-and-mortar boundaries of physical office spaces. Now, when you combine the wide reach of the global Internet with the security of an MPLS-based IP VPN and mobile access options, your office has officially evolved...

Mobile Botnets Explained

March 5, 2012
ATT

Hackers are nothing if not resourceful. First they wormed and Trojan-horsed their way into our PCs. And now security experts are telling us that they have set their sights on mobile devices. The proliferation of smartphones has now given rise to...

Mobile Lifecycle Management

July 30, 2012
ATT

As you pursue security solutions for your mobile workforce needs, you will no doubt realize that there is no one-size-fits-all solution set in mobile security. Rather, it is a mix of meeting multiple, differing requirements amid many diverse...

Thriving in the New IT Normal

September 10, 2012
ATT

Legacy IT systems were not designed for the kind of demands put on organizations today and won’t take organizations into the future....

Why Multinational Enterprises Move To MPLS WANs

April 1, 2012
ATT

To support international business operations, corporate IT needs a fast and reliable network connecting widely distributed sites. This profile examines why North American-based multinational corporations tend to turn to Multiprotocol Label Switching (MPLS) IP VPNs...

Gain Workweek Flexibility with an IP VPN

March 1, 2012
ATT

Today’s “office” is nothing like it once was. Instead of a fixed workspace with a phone and email as your only communications tools, you can now fully collaborate with customers, suppliers and colleagues from wherever you happen to be working using MPLS-based IP VPN networking....

How Network Sourcing Delivers Transformation

May 10, 2012
ATT

Combining disparate hardware, software and network components  into a secure, comprehensive, dynamic IT environment that keeps pace with your business changes has become an all-consuming job. AT&T Network Sourcing was created to help...

Unified Communications Comes to the Cloud

March 1, 2011
ATT

What are the advantages of deploying unified communications (UC) using a cloud service and considerations when seeking a service provider? This Q&A with Melanie Posey, an IDC research director...

Tremendous Growth…and Vulnerability

March 5, 2012
ATT

The rise in global e-commerce has created a dynamic system that links supply and demand across continents. But more connection points and more points of entry introduce greater vulnerability to corporate networks. Most IT departments do not have...

Ochsner Health System Helps Keep Mobile Health Data Secure

April 6, 2012
ATT

Industry regulations require Ochsner to protect patient information. As healthcare professionals increasingly use personal communication devices in patient care, compliance with data security requirements required increased vigilance and new strategies. Ochsner needed an easy-to-manage way to secure health-system-related emails on these devices. ...

Promethean Graduates To A New Virtual Private Network

March 15, 2012
ATT

What does a textbook case for deploying a Virtual Private Network with Voice over IP look like? Take a rapidly growing global business with a mishmash of legacy network systems, add the need for business-critical collaborative communications, and you’ve got a snapshot of what Promethean, a global provider of advanced teaching and learning tools, was faced with not too long ago....

It’s Tune-Up Time

September 21, 2010
ATT

Today, everything’s going mobile at a dizzying pace – with cell phones, tablets, PDAs, laptops, Wi-Fi networks and virtual private networks (VPNs). Business on the move is business as usual. Here’s the latest forecast from IDC, which predicts that the world's mobile worker population will pass the one billion mark this year, to form more than a third of the world's workforce by 2013....

Make the Cloud Enterprise Ready

October 18, 2012
ATT

Cloud computing is a new means of delivering IT capability that expands enterprise service options....

Build a Better Business Case for UC

ATT

A growing number of information workers are regularly working outside of the office. Your business can’t afford to rely solely on “plain old” phone calls and emails — to stay ahead of its fast-moving competitors, your firm needs a better, more immediate way...

Building Green, Building Security

January 14, 2011
ATT

Like most companies in the construction industry, Hayward Lumber has been sharply affected by the economic downturn, especially the fall-off in new building activity. Hayward made the strategic decision to trim operations and expenses...

Business Continuity Preparedness Handbook

December 1, 2012
ATT

Business continuity planning is essential for all types of scenarios, ranging from flu pandemics to system failures caused by software upgrades. For the seventh straight year, AT&T has updated this comprehensive guide, designed to give you the information you need...

CareCore National Makes Critical Connections to Better Health

July 30, 2010
ATT

Healthcare is a vast business that touches every American. Consumer demand, emerging technology, and inefficient and redundant procedures have contributed to rising healthcare costs and have resulted in difficult choices about how to pay for these services. ...

Carlson Wagonlit’s Remote Connections Make for Satisfied Employees and Customers

March 9, 2012
ATT

Changing customer needs and increasing volatility in business travel requirements made it increasingly important that CWT boost its operational flexibility. The company’s operating model, based on call centers staffed with full-time travel counselors, created a challenge...

Lawn Ranger Accelerates Productivity with its Faithful Mobility Application

April 6, 2012
ATT

Lawn Ranger needed to find a better way to track and manage its mobile work crews performing hundreds of tasks, particularly during winter months when workloads can be unpredictable....

A Key To Cloud Efficiency: Aggregation

February 8, 2013
ATT

We’re taught very early on in our business and professional lives that one of the best ways to cut costs is to go directly to the primary source. But what if there was a situation where it made sense to use a middle man? Such is the case when it comes to purchasing and using cloud services. According to the November 2012 commissioned study conducted by Forrester Consulting on behalf of AT&T,...

The Business Impact Of Mobile Engagement

March 8, 2013
ATT

The mobile game is changing. Users are no longer willing to settle for simple, passive applications. The new expectation is for apps to act as “systems of engagement” that provide users with access to the information and functionality necessary to solve problems and address immediate needs. The role that these systems of engagement perform is...

Network Enabled Cloud: The Next Phase Of Cloud Evolution?

April 17, 2013
ATT

Today, when people discuss cloud, it’s mainly centered around the compute and storage aspects of cloud architecture. "The network" is typically mentioned and will play a key part as cloud evolves into the next phase of development. Which means, as businesses expand their cloud infrastructure, enterprise networking will play a larger role. You’ll...

IT Risk And Security Reward Webinar

April 19, 2013
ATT

Every day corporate networks are faced with increasingly complex threats to IT security. But there’s an entirely new approach that can help you minimize risks. It’s called “Orbital Security”—and it just might save your company’s data. Orbital Security allows you to create an IT security strategy based on the relationships your company has...

Compliance Meets The Cloud

May 21, 2013
Barb White

The clock is ticking down to Sept. 23, 2013, the HIPAA final omnibus rule deadline. If you’re a hospital or health system, do you have “reasonable and appropriate administrative, technical and physical safeguards” in place to help protect your patient data, including medical images, as HIPAA requires? Are you sure? If you do have them, are the safeguards up to date? Are they monitored and audited regularly? Is your staff compliant...

Remodeling The Network

May 17, 2013
Sybil Fitzpatrick

So, let me share with you a little about my house. I live in California and bought near the top of the real estate market. I have a small, charming 1950s colonial in a nice neighborhood. But like many older homes, I got other things that I didn’t want, such as a pink kitchen. I’m not joking. The sink, floor, walls and the countertops were pink. Not my idea of House Beautiful. The floors were pink striped linoleum....

Avoid IT Horror Stories With A Mobile-Friendly Approach

Jim Dillon

What motivates you to change? Is it a valued opinion, a trend, or a necessity?  I’d consider myself somewhat a creature of habit and I fall victim to my routine quite often. It often takes a wake-up call to force me to change my habits. As luck, or a lack of luck, would have it, last week I was hampered by a computer crash.  You know, two full business days of working with IT to fix your laptop while having limited access to the files...

Watching The Enterprise Hybrid Clouds Go By

May 16, 2013
Ed Lucente

Hybrid clouds enable the flow of information between private and public cloud networks. Private clouds talk to public clouds, and vice versa, and the hybrid cloud is born. On the heels of the OpenStack Summit in Portland, Oregon, and recent announcements from Microsoft, now is a good time to address the “state-of-the-state” of enterprise hybrid clouds....

3 Ways Mobility Changes Enterprise Software

Maribel Lopez

Mobile and cloud are the foundation of next generation computing. At this month’s Cloud Connect event, Lopez Research designed a conference track to discuss how mobile and cloud computing would combine to change security, data management and application development. Increasingly, the world of mobile is focused on apps. The enterprise market has finally caught app fever....

Now You Tweet Me, Now You Don’t

May 15, 2013
Brian Solis

You’ve heard it a million times. A happy customer tells a few people, but an unhappy customer tells…everyone. In the age of social media, those numbers, especially for those expressing discontent, are only escalating. In 2012, American Express...

2 Strategies For Competing In The Cloud

May 14, 2013
Brian Lee

As your business races to execute on its cloud strategy and drive adoption, you may think its time to unbuckle the seatbelt as you reach cruising altitude.  Not so fast. Turbulence may be just ahead if you’re not incorporating a strategy that includes...

Reflections From TEDMED

Geeta Nayyar

I recently spoke at TEDMED13, the healthcare and medical focused conference of the broader TED organization.  Now, I’ve been fortunate to meet some amazing people, but I have to admit that I was a little star struck.  The thrill of shaking hands...

NFC: It Takes A Village

May 13, 2013
Hsuan-hua Chang

Near Field Communication (NFC) is a technology supported by a large ecosystem. The key players consist of telecom operators, manufacturers (readers, tags, smart cards, semiconductors, and consumer electronics), mobile device OEM, system integrators,...

3 Steps To Success For Women Business Owners

Susan Solovic

For the past two decades, I’ve been focused on the success of women-owned businesses.  In 2008, I wrote a book called The Girls’ Guide to Building a Million Dollar Business. At the time, fewer than three percent of women-owned firms had reached $1...

3 New Lessons For IT Managers

May 1, 2013
Dan Schmidt

Over the years, I have had an opportunity to host and participate in a number of client- and vendor-sponsored briefings. With the trends that have been occurring over the past five years regarding cloud and other managed services, it is always interesting to observe the interactions between the technologist and the business owner participating in these events. It is clear that the market is signaling a shift, and business owners are...

The Accidental Narcissist And The Future Of Customer Engagement

Brian Solis

Have you ever noticed that your Facebook News Feed is the digital equivalent to “It’s a Wonderful Life?” Perhaps you’ve likened your Instagram stream to that of  “Lifestyles of the Digital Rich and Internet Famous.” In each network, and across multiple social streams, you’re fed a visual buffet of travel, food, fashion, and celebrations. In assemblage, they tell the story of life well lived, or at least a life well...

Building A Case For Real-Time Collaboration

April 30, 2013
Cara Knight

Today, collaboration means more than sending emails or leaving voice messages for co-workers, putting decisions and projects on hold while you wait for their replies. Now, tools like audio, video, and web conferences are enabling real-time interactions between employees, partners, suppliers, and even customers....

5 Tips On Finding Your Next Customer

Cheryl Burgess

According to a May 2012 survey by Constant Contact, over three-quarters of small businesses agree on their primary goal: attracting new customers. Unfortunately, a more troubling statistic shows that many small business owners are missing out on a vital opportunity....

Where’s The Value In Private Clouds?

April 29, 2013
Jeff Kaplan

One of the most confusing aspects of the rapidly evolving cloud marketplace is the definition and value of private clouds. The term has more than one connotation. As a consequence, measuring the business benefits of this method of deploying the cloud can be challenging. The confusion arises from the fact that private clouds can be deployed either by an enterprise behind their firewall or by...

Risk Taking For Small Businesses

Susan Solovic

When I worked in corporate America, I managed a national sales force.  Because the majority of our clients were big brands, we frequently participated in the major industry trade shows many of which were held in Las Vegas....

Are You In Business To Make Money Or Lose It?

April 26, 2013
Bindu Sundaresan

Are you in business to make money or lose it? For most people, the answer to this question is a no brainer! As a security professional, I truly believe that security can impact your bottom line. It is key to protecting your most vulnerable business asset – your data. If your business has anything worth protecting, whether it’s money, intellectual property, or a trusted...

Fog Ahead: Getting To Clarity With Cloud

Jeff Morgan

In a recent Infoworld article, Matt Prigge brought up a host of valid points about the way we market the cloud. Is it a disservice to the small business owner without an IT staff to overly simplify the concepts behind our wares? Surely it sells an account, but at what cost? I’m forever walking the line between too much detail and not enough, but what if the vendor doesn’t actually provide the service as promised? What if, in spite of...

Security’s Evolutionary Theory

April 25, 2013
Steve Hurst

Security and risk awareness have been part of the lives of humans from the very earliest days. At its core, security focuses on keeping things safe.  In a business environment, complete safety can restrict access and availability, and is therefore impractical.  Focusing solely on security, without balancing associated risk, is unrealistic, as businesses need to take certain risks to grow and be profitable. Let’s look at the history of...

Teachers vs Technology: Who Rules The Classroom?

Ben Kruse

Recently, a colleague sent me an opinion piece by Wendy Kopp that appeared on CNN’s website:  Computers can't replace real teachers. The point of Ms. Kopp’s article is extremely well made: Although powerful and exciting when applied in measured and meaningful ways, technology can never be allowed to overshadow the human element in the education equation – our nation’s teachers....

Cyber Attacks And Security Breaches In Healthcare

April 24, 2013
Barb White

I read almost daily in the news about cyber attacks on U.S. banks, infrastructure, government agencies, and businesses. In fact, government agencies saw a more than 650% increase in cyber security incidents from 2006 to 2010, according to the Government Accountability Office (GAO). The GAO reports that a main reason for the increase is the failure of agencies to fully implement their IT security programs....