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Networking Exchange : Authors : Michael Carpenter

Michael Carpenter

Sr Project Manager, AT&T Mobility Customer Services

Michael Carpenter

As Senior Project Manager for Mobility Customer Services, Michael is responsible for using IT and social media tools and strategies to support users in accessing customer self-service. With a decade of experience in the wireless industry, Michael has detailed knowledge of cellular data networks, device lab certification, mobile application development, and handset operating systems.

During his 10 years at AT&T, Michael’s responsibilities have ranged from managing a team of technical writers, to overseeing the deployment of multiple hardware releases, to building and fostering strategic partner relationships. An innovative problem solver and product of the dot-com boom, Michael was hired at 18 by Microsoft to work in technical support where he was part of a team that delivered data over the AT&T network. His time at Microsoft sharpened Michael’s interest and expertise in data and networks, and resulted in his being tapped as a go-to subject matter expert on those topics.

Naturally curious in all things scientific, Michael is passionate about analog synthesizers. His fascination with synthesizers started when he was a child listening to bands with machine-made sounds that struck his curiosity. When he got older, he began collecting, modifying, and experimenting with synthesizers and the sounds they make. His love of machines and technology led him to Microsoft, where he was given the freedom to explore both information technology and machines in-depth.

A voracious reader, Michael reads at least one book in any given day. Especially fascinated with Russian literature, his favorite meta read is Vladimir Nabokov’s book Pale Fire, which dissects a 999-line poem.

Michael has many proficiencies and certifications, including the following:

  • Project Management Certifications:  Six Sigma Green Belt, DMADV, AT&T QMS Lean
  • Software Certifications: ColdFusion MX 6 Application Development, Dreamweaver MX 2004, Apple Mac OS X 10.4 Support Technician
  • Expert familiarity: HTML, CSS, Microsoft Office suite, Visio, SharePoint, MS Project
  • Software Development: Dreamweaver, Coda, SQL Server, Enterprise Manager, Query Analyzer

He is currently studying toward a degree in Electrical Engineering.

Michael Carpenter

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New IT Agenda Webinar

New IT Agenda Webinar

June 12, 2013

There have been few developments to match social media for bringing disruptive change to enterprise IT. Importantly, this is not just about marketing. Departments, divisions and entire sectors – from government to finance, healthcare to...
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Jet-Speed Agility Using Cloud

September 10, 2012

As IT agility becomes more important, enterprises must work closely with business partners to deliver services faster than ever. But what options do you have for cloud services that can help you determine where you sit in transforming your operational model?...
Mobile Botnets Explained

Mobile Botnets Explained

March 5, 2012

Hackers are nothing if not resourceful. First they wormed and Trojan-horsed their way into our PCs. And now security experts are telling us that they have set their sights on mobile devices. The proliferation of smartphones has now given rise to...
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Ochsner Health System Helps Keep Mobile Health Data Secure

April 6, 2012

Industry regulations require Ochsner to protect patient information. As healthcare professionals increasingly use personal communication devices in patient care, compliance with data security requirements required increased vigilance and new strategies. Ochsner needed an easy-to-manage way to secure health-system-related emails on these devices. ...
Promethean Graduates To A New Virtual Private Network

Promethean Graduates To A New Virtual Private Network

March 15, 2012

What does a textbook case for deploying a Virtual Private Network with Voice over IP look like? Take a rapidly growing global business with a mishmash of legacy network systems, add the need for business-critical collaborative communications, and you’ve got a snapshot of what Promethean, a global provider of advanced teaching and learning tools, was faced with not too long ago....
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It’s Tune-Up Time

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Today, everything’s going mobile at a dizzying pace – with cell phones, tablets, PDAs, laptops, Wi-Fi networks and virtual private networks (VPNs). Business on the move is business as usual. Here’s the latest forecast from IDC, which predicts that the world's mobile worker population will pass the one billion mark this year, to form more than a third of the world's workforce by 2013....
Building Green, Building Security

Building Green, Building Security

January 14, 2011

Like most companies in the construction industry, Hayward Lumber has been sharply affected by the economic downturn, especially the fall-off in new building activity. Hayward made the strategic decision to trim operations and expenses...
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A Key To Cloud Efficiency: Aggregation

February 8, 2013

We’re taught very early on in our business and professional lives that one of the best ways to cut costs is to go directly to the primary source. But what if there was a situation where it made sense to use a middle man? Such is the case when it comes to purchasing and using cloud services. According to the November 2012 commissioned study conducted by Forrester Consulting on behalf of AT&T,...

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819
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The Business Impact Of Mobile Engagement

The Business Impact Of Mobile Engagement

March 8, 2013

The mobile game is changing. Users are no longer willing to settle for simple, passive applications. The new expectation is for apps to act as “systems of engagement” that provide users with access to the information and functionality necessary to solve problems and address immediate needs. The role that these systems of engagement perform is...
Network Enabled Cloud The Next Phase Of Cloud Evolution

Network Enabled Cloud: The Next Phase Of Cloud Evolution?

April 17, 2013

Today, when people discuss cloud, it’s mainly centered around the compute and storage aspects of cloud architecture. "The network" is typically mentioned and will play a key part as cloud evolves into the next phase of development. Which means, as businesses expand their cloud infrastructure, enterprise networking will play a larger role. You’ll...

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648
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IT Risk And Security Reward Webinar_OnDemand

IT Risk And Security Reward Webinar

April 19, 2013

Every day corporate networks are faced with increasingly complex threats to IT security. But there’s an entirely new approach that can help you minimize risks. It’s called “Orbital Security”—and it just might save your company’s data. Orbital Security allows you to create an IT security strategy based on the relationships your company has...
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In-House Or ISP?

June 18, 2013

As businesses pull away from utilizing traditional centralized IT services, they are looking to strategic partners to help deliver new value to their customers. Enter the integrated service provider (ISP). While there are numerous providers across all...
Tapping Into The Genius Of Technology

Tapping Into The Genius Of Technology

June 17, 2013

The potential that lies in technology is in the mind and at the fingertips of individual genius. And every one of us has the potential to be that genius. For any company, agency, or organization that is looking for ways to better the end user experience, a good first step is to listen to the collective individual, whether it is your user base, your own employees, or your constituents...
National Small Business Week Honors The Nation’s Entrepreneurs

National Small Business Week Honors The Nation’s Entrepreneurs


Happy National Small Business Week to all my fellow entrepreneurs!  This week, from June 17 – 21, the entire country recognizes and honors the contributions of small businesses. Fifty years ago, President John F. Kennedy signed a proclamation declaring the first National Small Business Week, and since then, the sitting President has continued the tradition each year....
Security Amidst Mobile Chaos

Security Amidst The Mobile Chaos

June 14, 2013

Bring Your Own Device (BYOD) has crossed the chasm from a bleeding edge to an early adopter technology.  According to IDC, more than half the companies they recently surveyed already let employees use their own smart devices within the...
Industry Standards Are Dead Long Live Industry Standards

Industry Standards Are Dead, Long Live Industry Standards!

June 13, 2013

The rapid rise of cloud computing alternatives to traditional on-premise data centers has sparked a new round of debates regarding industry technology and software standards. Industry standards have always been a source of intense arguments among vendors and concern among users. And, the advent of the cloud creates another layer of complexity and an area of...

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176
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Mobile Video Is About To Rule The World. Are You Ready

Mobile Video Is About To Rule The World. Are You Ready?


Our lives have become increasingly intertwined with our mobile devices.  As the possibilities expand, our communication and collaboration experiences are broader and richer, both personally and professionally.  Applications are being developed that can support our personal and professional personas on one mobile device.  Amidst the everyday stream of phone calls,...
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Is VPN The Next Big Thing For Tablets?


It is only my second full week of working exclusively on my tablet, and I have been steadily and consistently surprised by what applications have been the greatest assistance to me. One of the biggest surprises has been the VPN client. By using the VPN and the resources attached to it, I have skirted many thorny issues that I experienced working on the tablet. These include printing, Microsoft document retrieval and manipulation, and access...
Will Mobile Matter In 10 Years

Will Mobile Matter In 10 Years?

June 6, 2013

A thought-provoking article by David Lithicum that recently appeared in InfoWorld asked  "What will 'cloud computing' mean in 10 years?"  He wrote "In a decade, cloud computing will encompass pervasive services, public and private...
CIOs Go BYOD or Go Home

CIOs: Go BYOD Or Go Home


The explosion of the Internet and mobile devices has created an enormous shift in how employees and businesses operate.  Access to the Internet is available almost everywhere, broadband at your home, wifi in coffee shops and airports and wireless access virtually anywhere.  Coupled with a huge growth in laptop, smart phones and tablets, employees are more mobile than ever. And mobile devices are so much more capable now; the days of...
Broadcast Yourselfie

Broadcast Yourself(ie)

June 5, 2013

If you want to know the future of technology and its impact on society, study how younger generations interact with one another today. With the sting of a face palm, you’ll experience a sheer rush of humility as you realize that everything you thought you knew...
Seeing Green In Mobile Marketing

Seeing Green In Mobile Marketing


It’s no secret that mobile marketing can offer small businesses a big advantage. That’s why so many of your competitors are spending more on mobile tactics. Nearly three-quarters of the businesses surveyed in the 2013 AT&T Small Business Technology Poll are increasing...