Brian Solis Principal Analyst Altimeter Group
Brian Solis is the author of the new book, The End of Business as Usual (www.endofbusiness.com). He is also a principal analyst at Altimeter Group, a research based advisory firm in San Mateo, CA. The book helps businesses understand the emergence of a new generation of consumers and how to reach them through new business models. Follow him on Twitter.

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Content Type

ENHANCING CUSTOMER EXPERIENCE

Customer experience and the call center: ripe for innovation

12/03/14 blog
ENHANCING CUSTOMER EXPERIENCE

Customer experience is meant to be evocative, not reactive

11/21/14 blog
MOBILE BUSINESS TECHNOLOGY

The future of customer experience is ours to choose

10/20/14 blog
MOBILE BUSINESS TECHNOLOGY

Dial M for mCommerce

09/19/14 blog
MOBILE BUSINESS TECHNOLOGY

Mobile Is Not the Second Screen; It’s the First Screen

09/03/14 blog
WORKFORCE COLLABORATION

The Problem with Employee Engagement

07/03/14 blog
MOBILE BUSINESS TECHNOLOGY

Has Your Supply Chain Been Disrupted?

06/17/14 blog
MOBILE BUSINESS TECHNOLOGY

The Disconnect in Connecting the Workplace

04/15/14 blog
WORKFORCE COLLABORATION

Twitter’s Influence in the Future of Television

10/03/13 blog
WORKFORCE COLLABORATION

The Important Difference Between Social Media and Social Business Strategy

08/15/13 blog
MOBILE BUSINESS TECHNOLOGY

Born Digital: Attracting Generation C, A New Generation Of Connected Customers

08/06/13 blog
WORKFORCE COLLABORATION

Tapping Into The Mind Of Generation C

07/17/13 blog