As Senior Project Manager for Mobility Customer Services, Michael is responsible for using IT and social media tools and strategies to support users in accessing customer self-service. With a decade of experience in the wireless industry, Michael has detailed knowledge of cellular data networks, device lab certification, mobile application development, and handset operating systems.
During his 10 years at AT&T, Michael’s responsibilities have ranged from managing a team of technical writers, to overseeing the deployment of multiple hardware releases, to building and fostering strategic partner relationships. An innovative problem solver and product of the dot-com boom, Michael was hired at 18 by Microsoft to work in technical support where he was part of a team that delivered data over the AT&T network. His time at Microsoft sharpened Michael’s interest and expertise in data and networks, and resulted in his being tapped as a go-to subject matter expert on those topics.
Naturally curious in all things scientific, Michael is passionate about analog synthesizers. His fascination with synthesizers started when he was a child listening to bands with machine-made sounds that struck his curiosity. When he got older, he began collecting, modifying, and experimenting with synthesizers and the sounds they make. His love of machines and technology led him to Microsoft, where he was given the freedom to explore both information technology and machines in-depth.
A voracious reader, Michael reads at least one book in any given day. Especially fascinated with Russian literature, his favorite meta read is Vladimir Nabokov’s book Pale Fire, which dissects a 999-line poem.
Michael has many proficiencies and certifications, including the following:
- Project Management Certifications: Six Sigma Green Belt, DMADV, AT&T QMS Lean
- Software Certifications: ColdFusion MX 6 Application Development, Dreamweaver MX 2004, Apple Mac OS X 10.4 Support Technician
- Expert familiarity: HTML, CSS, Microsoft Office suite, Visio, SharePoint, MS Project
- Software Development: Dreamweaver, Coda, SQL Server, Enterprise Manager, Query Analyzer
He is currently studying toward a degree in Electrical Engineering.