Imagine 4,500 students walking into your multi-campus university to enroll. Now, imagine all of them doing this online. It would be a much more manageable scenario – unless your infrastructure isn’t robust enough to take it on.So you can imagine the growing pains Cuyahoga Community College (Tri-C) experienced when a massive influx of students taxed its information center. As Ohio’s first and largest community college, it wanted to provide outstanding customer service for every student. So Tri-C turned to AT&T, which designed and implemented an Integrated Contact Center technology solution using Cisco equipment. Before long, Tri-C had a streamlined system that linked all of its remote local area networks, with intelligent call routing and management capabilities.
Learn how Tri-C’s Contact Management Solution freed up the university’s bandwidth, allowing it to be more responsive to students even during peak times. Find viable ways for your organization to handle increasing volumes of business, and accommodate future growth.