With fluctuating rental demand at its busy airport sites, Hertz wanted a new, cost-effective way to serve more customers as well as expand to non-traditional locations. Hertz worked with AT&T to deploy self-service kiosks that put customers in face-to-face contact with offsite agents to guide them through transactions.
See how an MPLS-enabled VPN helps Hertz ensure reliable connectivity and high-quality voice and video for its kiosks.The result? The company has optimized the use of agent resources, extended its rental footprint cost effectively, enhanced its customer service.
In fact, in a recent customer survey, 89 percent described a positive experience of the service. Watch the video to find out why: