International Cruise and Excursions, Inc., (ICE) set out in 1997 to give timeshare owners the option to trade their condo time for a cruise. Today ICE provides travel services on behalf of leading companies and organizations by linking millions of affinity group members with thousands of cruise, lodging, travel, golf and other leisure opportunities. Making it all possible, from precisely routing incoming callers to delivering video content and adapting to weather emergencies, is a robust yet flexible AT&T MPLS network. A cloud computing solution helps provide enhanced customer service.

Learn how a business where change is constant ensures a warm welcome that gives customers a first hint of the vacation joys ahead.