Headquartered in Tulsa, Oklahoma, Industrial Piping Specialists, Inc. (IPS) distributes pipe, fittings, flanges, and valves, serving the petrochemical and general construction industries in five states. As IPS was looking to expand into Colorado, it needed a communications solution that would extend its local presence and provide a personalized way of handling customer calls. The initial options IPS considered were either too costly or did not meet the company’s high customer service standards.
IPS found the right balance of cost-effectiveness and quality in The RingCentral Office@Hand from AT&T mobile phone system. Office@Hand provides robust communications functionality to keep IPS’s remote salespeople productive while caring for customers who call in for support. Because it is based on the cloud platform, Office@Hand was easy and quick to implement, allowing the company to maintain a local presence in new markets.
Learn more about IPS’s challenges and results in the case study below.