Consider this startling statistic that appeared in the August 20, 2012 issue of Forbes magazine: “Fortune 500 companies lose roughly ‘$31.5 billion a year by failing to share knowledge,’ a very scary figure in this global economy filled with turbulence and change.”
I read this figure and had to read it yet again. That’s a huge loss created by something that seems rather intuitive and manageable. However, many organizations don’t have a focus on the “how” portion of sharing knowledge. And, as this particular article goes on to say, “By proactively implementing knowledge management systems, companies can re-write the old saying, ‘Change is inevitable, growth is optional’ to ‘Change is inevitable, growth is intentional.’”
What if I said you could potentially improve upon knowledge sharing capabilities with voice transformation? Voice transformation is not really the first thing you might think of when contemplating migration from a legacy voice system to a platform with Voice over IP and Unified Communications. It’s also probably not what you think of in a “knowledge management system.”
What voice transformation does offer is an opportunity to improve productivity and the way your employees interact with one another through a myriad of tools and capabilities that facilitate the sharing of knowledge. Whether it’s improving sales productivity by enabling your team in the field to stay in better contact during a contract approval process, or reducing travel costs by collaborating across geographies, the benefits that stand to be gained through voice transformation go on and on. And, they allow your workers to share information in a timely and effective way, all while potentially saving time they can spend on other tasks. How’s that for making a dent in that 31.5 billion number?
I know change is hard. But, if you don’t make some changes now – how are you going to power your business in the future? Need more evidence? Check out this Infographic on voice transformation to see all the benefits it brings to your organization.