I used to think IT had a pretty cut and dry role in the company: Keeping the lights on and the servers up. With the economic downturn, that focus had to shift to doing all that for less cost.

Now, with new social, mobile, cloud and communication technologies changing where and how people work, who they connect with, and how it all happens, I hear from analysts that CIOs are in for a change again.

They’ll be called upon to step out of the data center and into the conference room, to take a seat at the table with business managers and to explore how the company can benefit from these new technologies. It will be a totally different way of working together, which is why it’s been called the “New IT Normal.”

But it may not feel so normal to CIOs who aren’t always involved in upfront strategic business planning. They’re left to wonder what the new relationship will look like, how to get it going and how to make it work.

To answer these and other questions, Gartner and AT&T put together a webinar, called “Thriving in the New IT Normal.” You might want to check it out, because it covers:

  • What fundamental IT behaviors will need to change
  • How to engage with line of business managers on a deeper level
  • Shifting your focus beyond internal employees to external customers
  • How to move from responding to demands to shaping them
  • How the current infrastructure has to change to be more agile
  • Specific recommendations for moving forward

I encourage you to view the on demand webinar and to let us know what you think about it. I’d also be interested in hearing about how your role has changed, how you see it changing in the future and any ideas you want to share with others about that.

I’ll let you know about other webinars in the same series that will be coming up in the next few months. They include:

  • Jet Speed Agility Using the Cloud
  • Unified Communications: More Than Just IM
  • The New Mobility
  • The New IT Agenda
  • If you’re a CIO, change is coming, so be prepared!
What do you see as the “New IT Normal?”  How do you see IT needs to change to face these challenges?  We look forward to getting your response.