Serving more than 31 million passengers a year, Amtrak was challenged by a paper-based ticketing process that made changes difficult and lost tickets a service headache. The rapid emergence of personal mobile devices provided a remedy. Amtrak worked closely with AT&T to create a wireless electronic ticketing system complete with a new mobile application and mobile device management. Conductors have traded in their ticket punches for smartphones that quickly scan customer tickets and keep seat availability current.
Now customers have the flexibility to alter their travel plans on the fly and conductors have time to focus more on train and trip operations. Amtrak is all aboard with cost savings, enhanced inventory management and increased satisfaction for its customers.