This eBook combines a collection of newsletters developed with Gartner Research and containing insights from AT&T into how to get the most out of your investment in unified communications (UC). You’ll read about how to successfully manage change-resistant users, how to mobilize your UC deployment and about communications-enabled business processes (CEBP).
Each newsletter included in the 34-page eBook addresses a separate topic and contains independent advice from Gartner as to how best to implement each aspect of UC.
Taking it a step further, organizations are now merging presence and application data with other status information and shooting it across a wireless network to an extended array of devices – from vehicles and vending machines to electric meters and heart monitors. This is giving rise to a new class of intelligent mobile applications that can be created to sense, analyze, and responds to a variety of real-time events that can occur in a typical business day.