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As Director, Global Network Operations, Steve Poupos ensures AT&T’s network organization is ready at any moment to respond to any disaster, natural or man-made. His responsibilities include network emergency management (NEM), network disaster recovery (NDR), national security emergency preparedness and network business continuity, including contingency planning. His team establishes and manages AT&T’s network emergency management plan and activates the emergency operations centers (EOC).
His global network operations group takes care of everything from day-to-day tasks like network emergency management process development and technology planning to all-hands-on-deck emergency response efforts like network damage assessment and recovery work. For example, during Hurricane Sandy, Steve and his team left their desks, put on their boots and went out in the field, supporting recovery efforts across the Northeast.
Steve started his career in network operations with AT&T 32 years ago. Since then, he has served in process development, project and program management, international and domestic customer care, and international product management and has lead teams through technology and process transformation.
In three decades, he’s developed significant expertise in the areas of operations, program/project management, business continuity, emergency management, global service delivery and supply chain, and quality and process engineering, primarily in the global/international environment.
A graduate of College of Technology in New York in Electronics, Steve also earned a B.S. in Information Technology (IT ) from the University of Phoenix, and a Masters Certificate in Project Management from George Washington University. He received his Business Continuity Certification at Disaster Recovery International Institute.
Outside of his work with AT&T, he’s started a non-profit focused on women’s sports, volunteered for Habitat for Humanity, and last year joined the AT&T New Jersey Veterans volunteer team. Steve lives in New Jersey with his wife and two children.