What is Unified Communications?

man holding phone and tablet

Business has always been about collaboration. Whether it’s two Neanderthals teaming up to hunt mammoths, or two Steves—Jobs and Wozniak—teaming up to create Apple.

Today, however, several factors, can make the simple act of effective collaboration more difficult.

  • Geography: Your team can be spread out in different buildings, zip codes, time zones, or hemispheres. How do you effectively and efficiently connect with multiple people at multiple locations?
  • Mobility: Devices enable you to be on the go. They also operate on different technology platforms, have varying levels of security, and run a variety of apps. What happens if you have compatibility issues on any, or all, of these fronts?
  • Network: Your efforts to communicate and transmit data reliably depend on the performance of the network you use. Who do you turn to when a less reliable network throws sludge into the gears of collaboration?
  • Security: Even when you’ve solved for all of the factors above, if your security and threat management isn’t up to par, hackers can bring your business or enterprise to a dead stop and inflict terrible damage. How do you make sure that you’ve got the most secure connection possible?

So, what is Unified Communications?

Businesses use the Unified Communications (UC) term when talking about equipment, solutions, and services that make everyone’s technology in a business group work together smoothly and securely. UC enables varying types of technology, devices, and platforms to interact together in a virtually seamless way.

In more technical language, UC integrates multiple communication tools with a single user interface. Because of that, it can embed communication methods within key business processes and applications.

A UC interface is convenient because it’s accessible from most mobile phones, desktops, laptops, and other wired and wireless devices. This enables real-time communication and collaboration, from almost any location or device.

MoreHow is Unified Communications used?

What are some UC services and solutions?

You are probably familiar with several UC technologies, such as:

  • Voice over Internet Protocol (VoIP)—phone service over Internet connections
  • Instant message—text messaging in real time on the internet with someone who is simultaneously online
  • Presence—detect and display digital presence. Settings allow you to see who’s busy, available, or in meetings

What makes these and other UC solutions powerful is their ability to help far-flung teams function in a unified environment. It harnesses a variety of several devices, apps, and operating systems and allows them to run from a single user interface. In essence, it allows teams to close the distance between their various members and work together as one.

MoreWhy is Unified Communications important for your business?

This short video clip describes how Unified Communications can give employees a single point of contact for all their workplace needs.


Lisanne Powers Unified Communications Lead Marketing Communications Manager AT&T About Lisanne