4 ways voice is more powerful with unified communications

  • Wearables and handhelds are the primary gateway to voice command.

  • The synchronicity of a voice contact has an immediacy that cannot be replaced.

  • With UC, a single tap on a contact can initiate a call that rings through to multiple devices.

It’s good to talk.

Voice is the unsung beneficiary of the unified communications (UC) revolution. UC puts users in command over enterprise data and application functionality to a connected device, making voice actually more powerful than ever.

Here’s a look at four ways UC can bring sophisticated voice services into the forefront to power a more productive and effective enterprise.

1. Wearables are the new headset

Wearable Voice over IP (VoIP) devices made a tentative foray into the market in the early 2000s, but limitations of battery life and form factor prevented traction. The recent surge in wearable adoption stems from advances in durable design and flexible functionality, making them an ideal replacement for single-purpose headsets as important players in voice communications.

Wearables and handhelds are also the primary gateway to voice command and speech recognition, which have skyrocketed from niche curiosity to the mainstream in just a few years. Sophisticated enterprise applications and collaboration suites now seamlessly accept voice command, and momentum will grow as more organizations update their UC capabilities.

2. Expert insights are just a click away

As deeply as text, email, and instant messaging have assimilated themselves into enterprise culture, the synchronicity of a voice contact has an immediacy that cannot be replaced. That’s why a quick phone call to the right expert is still the shortest route to solve a pressing problem. As part of a collaboration strategy, unified communications can help business users quickly find the experts they need, explain symptoms in a comfortable, real-time conversation, and solve complex problems.

3. The voice user experience—reinvented

The user experience of voice has always been more complicated than merely picking up the phone. Until very recently, voice communication was point-to-point: a person could only be reached if they were within physical reach of a single device that received the call. And the growing range of office, mobile, and home numbers, combined with numerous VoIP services, meant that callers had to guess at the best point of contact at any given time. UC has substantially improved user experience for both recipients and callers.

VoIP services are purpose-built to offer simultaneous ring on multiple devices, ensuring that people can make and receive voice calls whenever it suits them. For callers, Single Number Reach (SNR) means an end to the guessing game. Through UC, a single tap or click on a contact can initiate a call that rings through to any number of devices and stations associated with the recipient.

4. The sound of higher-quality connections

In the interest of enhanced convenience and connectivity, mobile callers have often been asked to sacrifice quality. But the growing sophistication in both Wi-Fi calling and early rollouts of Voice over LTE (VoLTE) are improving at the handset. Substantially wider network bandwidth, compared to classic 2G digital voice, makes higher-quality compression possible—improving clarity without sacrificing coverage.

Read more about AT&T Voice Services and AT&T Unified Communications.


Jason Compton is an internationally published writer and reporter with extensive experience in enterprise technologies, including marketing, sales, service, and collaboration. All opinions are his own. AT&T has sponsored this blog post.

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