5 powerful ways to collaborate with unified communications

  • Leverage UC solutions to enable your staff to collaborate consistently across your enterprise.

  • Tap into what mobile workers need to improve customer care.

  • Streamline your organization, as UC tools help you reduce IT costs and gain more control.

Unified CommunicationsInstant messaging. VoIP audio. Desktop sharing. Conferencing capabilities.

The chances are good that your enterprise already has one or more of these unified communications (UC) platforms in place.But did you know you can do much more with UC – as you collaborate and integrate across existing infrastructures and platforms, breaking out of current silos to execute consistently across your organization? Making the right move to expand unified communications can help you:

  1. Mobilize your business. In the office. On the road. At home. Wherever they are, your mobile workforce simply has to be available for clients. And they need access to available resources real time, while always being ready to jump in on virtual meetings. You can meet these needs with a mobile-first approach that lets you overcome the challenges of a dispersed work force. You’ll keep the intimacy of close proximity while delivering what employees expect (and need) to increase productivity.
  2. Improve customer care. Keep staff productivity up and customer satisfaction high by eliminating missed calls, bursts of calls, too many voice mails, and lost calls. Instead, choose a network-based attendant solution that can improve performance and reduce consumption of access trunk lines. With a single menu and automated “hunt groups,” you can minimize time spent in interactive voice response (IVR) and speed call connect times. What’s more, attendant and hunt groups can span multiple sites (including mobile and home workers) to boost staff availability.
  3. Grow with your business. Are you opening a new branch, moving to a better office location, hiring a remote worker, adding new apps, or making other business changes? In any of these scenarios, a hosted cloud-based solution enables you to add or change services as quickly as a call to a customer service agent or an update in your web portal.
  4. Collaborate more efficiently. Reviewing and resolving customer issues is an essential part of your staff’s busy day. Don’t let incomplete communication and collaboration tools lead to wasted staff time, lower quality work, and unhappy customers. You can use UC solutions to streamline the resolution process. Start with instant messaging, then move to screen share and call, so you can quickly identify the underlying issues and share links that bring in supporting evidence to lock down a resolution quickly.
  5. Streamline your organization. On one hand, you need to reduce IT costs. On the other, you need to increase control. It’s a constant juggling act to meet these two critical goals. These goals can be even harder to reach if you are using non-hosted telecom solutions that require equipment like routers and servers. Not only is this approach more complicated, but it also requires more specialized staff and expertise (and along with that comes more expense and administration complexity). You can take a UC approach instead, administering your telecom system through intuitive portals – for easy-to-use self-service that gives you more control and faster response times.

Ready to collaborate and get more done?

See how the AT&T Unified Communications and Collaboration Portfolio offers you solutions for bringing multiple tools together to create seamless interactions with co-workers, partners, and customers from nearly any device and any place.

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Sandra Weinstein Lead Marketing Manager AT&T About Sandra