7 Tips For Building A Mobile Center of Excellence

Mobile is changing the software design world as it presents unique design and networking challenges that can’t be solved with today’s software development models. In the past, companies built Centers of Excellence to improve various areas of the business such as customer care and software design. Many companies are now creating a Mobile Center Of Excellence (MCOE) to guide business process transformation efforts and improve. JP Finnell, SAP’s Head of Mobile Strategy, offered 7 best practices for MCOE’s at the Lopez Research E2 Conference Mobility Workshop.

In order to have a successful MCOE, IT should:

1. Be a consultant, not a traffic cop.
2. Gather executive sponsorship to lend legitimacy and convey criticality.
3. Know thy customer. A business must understand user personas to drive effective engagement with stakeholders.
4. Start early and let the MCoE evolve with the company’s experiences.
5. Adopt an experimentation mindset for new devices and technology — “lead, follow, or get out of the way.”
6. Foster joint IT and Line of Business (LOB) ownership. Mobile-enabling business processes will fail if LOB leaders aren’t involved in designing the requirements.
7. Enlist vendors and partners to share best practices.

Over the next three years, businesses will need an MCOE to focus on proliferation of devices, as well as the shift in software design from waterfall to agile. In the long run, there will be less distinction between mobile and the PC world. When this happens, the MCOE will simply convert into a COE for business process design.

Are you building an MCOE? Why or why not?


Maribel Lopez is the CEO and mobile market strategist for Lopez Research, a market research and strategy consulting firm that specializes in communications technologies with a heavy emphasis on the disruptive nature of mobile technologies. AT&T has sponsored this blog post.

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