Add the power of voice communication to your business applications

Everyone has jumped onto the mobility bandwagon. Your employees want the convenience of mobile apps. Your company wants the productivity benefits.* Everyone wants to be able to communicate as quickly and easily as possible.

So what if you could add fast voice communication directly into existing workforce management and productivity applications? You can—with AT&T Enhanced Push-to-Talk APIs.

AT&T Enhanced Push-to-Talk is a no-nonsense method of direct, immediate voice communication that allows users to efficiently communicate with the whole team at the push of a button. Using standard interfaces and APIs, this user-friendly, two-way radio-like feature helps innovative, new mobile field applications.

When combined with the AT&T Enhanced Push-to-Talk broadband solution, your business critical applications are able to offer unparalleled communications reliability, availability, and performance that is tightly integrated with a fast, reliable 4G LTE network. Team communication is enhanced by bringing voice as a problem-solving tool directly to the job at hand. Overall productivity is improved because resource coordination is easier and faster.

Here’s how it works:

Using web plugin APIs

With JavaScript, web applications can offer push-to-talk functionality directly within the context of your business process. This means that your workforce management application can support voice communication to reach out and immediately connect with an individual or work group. These APIs let your app:

  • Initiate and receive 1:1 calls and group calls
  • Send and receive “call me” alerts
  • Publish self-presence status such as “available,” “do not disturb,” and “offline”

Using deep-linking APIs

Utilizing native Android and iOS features, business applications on the handset can access Push-to-Talk (PTT) features from the context of business work flows. If you’re a mobile worker, for example, you can launch a PTT call by clicking a button within your app to reach out to your team for needed parts and problem-solving expertise. In this way, you can initiate 1:1 and group calls.

Once a call is in progress, the Enhanced Push-to-Talk application is used to switch from transmission mode to voice reception mode with a touch of a button. It’s that simple.

Integration brings myriad benefits and opportunities

The increased adoption of smartphones and tablets has driven demand and market growth for applications that manage mobile workers. Mobile Resource Management (MRM) solution providers are developing applications to not only boost efficiency but also help businesses be more competitive in their industry. If you’re a solution provider, you can introduce new value-added features like contextual voice communication to differentiate your MRM applications and meet your customers’ overall needs.

Enhanced Push-to-Talk is a service for real people, doing real work. With this kind of advanced dispatched voice communication, you can direct your field personnel and manage critical, time-sensitive work.

Learn more about AT&T Enhanced Push-to-Talk APIs.


*Source: Push-to-talk Over Cellular: The Next Generation for Land Mobile Radio; a Frost & Sullivan white paper

Bob Fowler Product Manager AT&T About Bob