Adopting UC: How Far and How Fast?

If you are considering adopting unified communications (UC) in your business, make sure you read this Nemertes report. Based on interviews with more than 240 IT leaders, the report analyzes how far – and how fast – you should go with unification.

Nemertes discusses the difficulty in building a hard business case based on  straight cost-saving returns and how you can justify your deployment based instead on soft benefits, such as improved productivity and user satisfaction levels. The report also examines several contact center challenges interviewees said they were facing and how they perceive Microsoft’s role in telephony.

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