Creating Your Mobility-Enabled Workplace of the Future

As we think about Workplace of the Future (WPOF) and the needs, we have to look at the ecosystem and where we are heading. A “work anytime, anywhere and anyplace society” is evolving. Businesses must have the capabilities to support employees and customers in this emerging seamless environment. Some common questions and answers I’ve asked and answered about the WPOF follow:

Describe briefly the optimal Work Place of the Future 3-5 years out.

  • Fast paced environment; moving to make decisions at light speed
  • Highly interactive; immersive allowing the user to be in the environment of collaboration
  • Persona-based (i.e. different needs for different types of workers — knowledge workers, sales and field force, executives, retail workers, and information workers)

What are the driving forces that make us consider a different WPOF than we have today?

  • The marketplace is pivoting quickly with new customer trends (driven by our always connected society) and needs of the business to react faster.
  • Increased productivity is required; workers are maxing out with one recent survey stating that 55% of employees say they can’t handle their current work load.
  • The need to attract the workers of tomorrow within the always-connected society where according to the IDC, 79% of workers pick up their smartphone within 15 minutes of waking up.

What are the challenges related to designing a successful WPOF?

  • It is a journey, not a destination
  • Culture is key as you are designing this for the current and future workforce (don’t forget top-down support, training, and the different cultural barriers you will encounter)
  • There is no one-size-fits-all, but there are basic constructs of workforce, workplace, and work smart

10 Key Takeaways for the WPOF

  1. Should be “led by the mobile” capabilities that are enabled and embedded in the business
  2. It (WPOF) is already here (at least need for it) and customers are looking for guidance
  3. Not a one-size-fits all; that is dependent on the capabilities needed by the business and/or individual
  4. It has to be seamless and integrated into key business processes
  5. It should support the needs of the market for innovation at “light speed”
  6. It needs to help improve worker productivity and support productive collaboration
  7. It needs to be directed and possibly “persona based” so as to not overwhelm the recipient with too much input
  8. It needs to be as secure as needed, based on regulatory, business, and personal needs
  9. The data analytics delivered and leveraged are as critical as the upfront solutions capabilities
  10. It IS a journey and NOT a destination!

In summary, the business environment of the WPOF is a fast paced, fluid, ecosystem that requires a set of capabilities that are just as nimble and responsive. There is no one-size-fits all. As an experienced systems integrator, AT&T helps organizations develop a roadmap that guides businesses through the WPOF journey — from developing a strategy, to helping you identify some starting points, to developing a flexible platform, to deployment and management. We bring mobile integrator experience, a solutions provider approach, and strong relationships with key partners to the table in support of this challenging area.

How is your business preparing for the Workplace of the Future?
Bernie Boyer Mobility Solutions Services Vice President AT&T About Bernie