Is enhanced collaboration a healthcare cure?

  • Healthcare organizations face unique challenges in delivering patient care.

  • UC can help organizations harness knowledge, skills, and expertise to provide better patient care and reduce operational expenses.

A detached, objective view of any healthcare organization could reveal it as simply an aggregation of people, processes, and information. However, as we know, it’s often far more than that. Healthcare professionals can face unique challenges in delivering patient care, often while under budget and with resource pressures.

If information and collaboration are the lifeblood of a healthcare organization, then unified communications (UC) not only have the ability to improve flow, but also circulation.

Remote diagnostics and even remote surgery make great headlines, but the day-to-day work, and ultimately the patient experience, can also benefit significantly from unified communications. We talk about ‘business-critical’ reasons for deploying collaboration tools in the commercial world. In healthcare, delivering, sharing, and acting upon the right information with the right people, at the right time, can become even more critical.

Improving access to clinical expertise

Among other advantages, access to clinical expertise can be made more widely and flexibly available with unified communications that aren’t restricted by location or device. Here are just a few ways that UC can be applied:

  • Administrative staff tasked with managing medical, operational, and facilities personnel can have access to real-time updates, so staff can cope with change more easily and make the most of available resources.
  • Patient care can be supported by readily accessible, up-to-the-minute records and accelerated diagnosis and treatment.
  • Clinicians can perform 24×7 remote monitoring of at-risk patients as well as provide interactive coaching and advanced analytics. A remote monitoring solution enables patient data to be automatically collected from in-home wireless medical peripherals such as scales, monitors, and meters and sent to a cloud-based system in near-real time. Around-the-clock remote monitoring of high-risk patients in their homes helps clinicians catch and avoid acute health problems earlier.
  • Clinicians also can conduct video conference calls with patients as needed or in between office visits – an option that is often more convenient for patients, as well as more cost-efficient for providers. To video chat with caregivers, patients can initiate a request for a video call via a tablet.
  • With increasing legislation around patient data, UC also offers a robust security argument.

Financial and operational fitness are high on the agenda for healthcare organizations. By helping to harness knowledge, skills, and expertise when and where they are needed, UC can help to reduce operational expenses while helping to support the all-important patient care continuum.

Discover how AT&T Unified Communications can help to meet healthcare challenges at


Lisanne Powers Unified Communications Lead Marketing Communications Manager AT&T About Lisanne