Gartner Names AT&T a ‘Leader’ in Managed Hosting

I’m pleased that Gartner recently named AT&T as a ‘Leader’ in its latest Magic Quadrant for Managed Hosting.

I’m not only excited about what this represents to us here at AT&T (as we know, the cloud has somewhat of a buzz these days!), but also more importantly, for its implications for enterprise customers.

As I discussed at the Tuck School of Business’ Center for Digital Strategies panel on ‘Innovation On Demand: The Promise of Cloud Computing’ last month, and in the spirit of Spring Training, it is about the ‘third inning’ for cloud in the enterprise.

Businesses are looking to understand the value they can gain from ‘the cloud’ as well as how to navigate the risks. This is where Gartner’s Magic Quadrants can be helpful in providing guidance as they consider the partner best able to meet their needs.

The question is: how do you match a vendor’s strengths in enterprise-class cloud services to the needs of your business? Here are some of my thoughts:

  • Ability to deliver enterprise application hosting and management for core ERP systems (SAP, Oracle and SharePoint) in combination with colocation, utility and cloud services – For many businesses, running ERP applications in the cloud can reap many rewards, including cost- and management-efficiencies. However, for these business-critical apps, it can’t come at the cost of security and reliability: the cloud needs to deliver enterprise-class performance or it simply isn’t worth it. That’s why it is important to build cloud services into the network so they are a part of your virtual private cloud, with predictable performance and enterprise grade security. The ultimate system you deploy should enable your business to use cloud solutions to complement dedicated solutions, realizing the promise of hybrid environments without tossing out what works for you today.
  • A solid road map around hosted and cloud environments, extending the ‘as-a-service’ vision into mobile platforms, collaboration and unified communications, in order to eventually provide cost-effective, scalable and truly integrated communication services. What business isn’t mobilizing its processes these days to support customers, employees and partners? By embedding cloud capabilities into the managed network, you can manage cloud services and applications as part of a total solution – down to any device that your business is using.
  • Effective tailoring of customer support, account management and strategic planning to the size and scope of your business – Cloud doesn’t alleviate the need for service and operational excellence, in fact it heightens it. You want to work with a partner who has a history of delivering enterprise-class solutions and understands your business’ key needs. When it comes to cloud for businesses, one size does not fit all. Agility and flexibility are two of the great promises of the cloud, so the ability to build cloud services that meet an enterprise’s needs are crucial. However the ability to support that cloud solution is mission critical.

You can find out about offerings we have at AT&T to help your business here. Selecting the right partner to work with your business in managed hosting is vital for your business success. By following these guidelines you can be more confident you’re making the right decision.

How does this relate to your business needs? Do you see enterprises considering these issues as they adopt cloud? We a looking forward to hear from you in the comments.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
1 Gartner, Inc., Magic Quadrant for Managed Hosting, 2012, Ted Chamberlin, Lydia Leong, March 5, 2012.
Steve Caniano Networked Cloud Solutions Vice President AT&T About Steve