3 reasons why voice communication is still king

  • In an always-connected world, businesses should encourage voice communication to help reduce email clutter, provide immediate responses, and convey emotion.

  • A VoIP solution supports voice communication and more.

In our ever-connected online world, we often spend the majority of our time communicating by text messages, emails, and other forms of non-verbal communication. These methods can be efficient in transmitting data and information, but they lack a certain human element.

Using our voices, we can do many things we can’t accomplish with email, like get immediate answers, collaborate, infer tone and emotion, and reduce our cluttered in-boxes. So the million dollar question is, how can you put voice to work in your business? Here are three reasons to encourage employees to use voice communications:

1. Reduce email clutter.

Feeling overwhelmed by email? Everyone can relate, but one simple way to reduce email overload is just to pick up the phone!

One phone call can often save the time of an entire email thread and several back-and-forth exchanges—you know, those email threads that waste the whole day. Encourage employees to make calls instead, and time can actually be saved! 

To encourage voice communications, why not give your employees the ability to create and manage their own conference calls? By not requiring authorization or having to schedule around their coworkers, employees will feel empowered to use their voices to save time and reduce the need to create email mega-threads.

2. Provide immediate responses.

Pavlov’s dog would salivate when a bell rang, because the dog was conditioned to believe that the sound of the bell meant that food was coming. Today, our “food bell” is the email notification, but unlike nutritious food, consuming a lot of email isn’t necessarily the best diet.

When we’re conditioned to get email at all times, we often come to expect these various delays and waiting periods in our workflows as we respond or wait for replies. Instead, employees who are able to pick up the phone can get answers quickly, without waiting to resolve tough problems through an email chain.

3. Convey emotion and tone.

Have you ever noticed how hard it is to detect someone’s emotions over email? It can be difficult to tell if someone is being funny, sarcastic, rude, happy, or sad just from their text alone. So, a question to consider is, “How can employees know if a coworker is having a bad day or just has poor email etiquette?”

The answer, once again, is to encourage employees to use their voices to communicate. When employees can speak, their voices allow them to bring emotion and tone to their communications. No more misunderstandings over a misread email.

Email has made our business lives easier, but it’s not always the easiest way to work. While it may not be the cutting edge of technology, it’s important to remember that a good old-fashioned phone call can actually be the height of efficiency.

Learn more about how AT&T hosted VoIP solutions can help your company-wide VoIP rollout.

Mario Armstrong, Digital Lifestyle Expert, is an Emmy Award winning tech commentator for the TODAY show, CNN, HLN and Fuse. An entrepreneur by nature, Mario made his passion his career by quitting his day job and founding Mario Armstrong Media. Follow Mario at@MarioArmstrong. AT&T has sponsored this blog post.

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