Like Building a Home: Get the Right Partner for Managed Hosting

I’m delighted to report that Gartner Inc. has again, for the seventh report in a row, named AT&T as a ‘Leader’ in its latest Magic Quadrant for Managed Hosting, North America. As I considered the best way to explain what this means to our current and potential customers, this analogy came to mind: selecting the right managed hosting provider is like building a new home.

Selecting the architect and builder

When selecting the right partners to design and build your new home you might consider many factors, but the primary ones will be their level of experience: how long they have been in the business and how many homes have they built? Have they built similar homes in the past? Are these homes well-built with a superior design, high quality, and craftsmanship that stands the test of time? Are they living in one of the homes they designed and built?  Does their own home showcase their work?   When a customer asks these questions about AT&T they would learn that we have 15 years of experience in hosting and 38 global data center facilities. And, yes, we live in the house we built: we use the same resources and processes to support AT&T’s enterprise IT needs as we do for our customers. Additionally, we always have our eye, via our Foundry and Labs, on exploring and producing the next innovation. Certainly one could select a provider without many of these characteristics, but as we believe the Gartner report suggests, our track record in managed hosting is a key strength for our customers.

Laying the foundation

After selecting a builder, it’s time to break ground.  After all, the foundation is the basis upon which everything else will be built.  At AT&T, our network is the foundation for our managed hosting and cloud services; it’s at the core of everything we do. What good is putting data and applications in remote locations if you can’t access them securely and reliably?

Making it your home

Once your foundation is solid you can move to the most exciting part: making your home your own with unique finishing touches. With managed hosting, this means selecting from a variety of options to meet the needs of your business, whether it is the use of our data center facilities, provider-managed computing, or network bandwidth and storage capacity.  And if you require a renovation because your needs have changed, by working with the same construction partner and architect, you can easily add an extension to your home. It’s the same with our cloud solutions – we rarely see customers come to us purely for cloud or managed hosting. Working with us to fit these services into the broader business IT mix is where our customers gain the most value.

We have spent years developing managed hosting and cloud solutions that lighten the heavy load for any IT organization, and it is our vast solutions offering that allows us to customize service for even the most complex enterprise needs.

I believe historical success, the network, and the overall portfolio of solutions should all be factors when businesses look for the right partner. What are the key elements you look for in a managed hosting solution?


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

Steve Caniano Networked Cloud Solutions Vice President AT&T About Steve