Nothing to Hide!

Like many people lately, I have been wondering about the availability of data stored in the various Cloud networks. As the Cloud Computing model is adapted by Global customers, medium sized customers, small businesses, and now by individuals through personal Cloud Computing, I was curious about the reliability of the access to my data. Would I be upset if I could not access my data in real-time?  The short answer is yes!

Clearly, businesses of various sizes need to understand their risk tolerance for losing data stored in the cloud. Additionally, every business needs to develop and implement a disaster recovery plan that covers natural disasters, loss of critical business data, etc. But, what happens when your access provider to the Cloud suddenly has a performance issue?  Do you know how well their network is performing? Do you understand your ISP’s Service Level Agreements (SLAs)?  Here are some considerations when examining your SLA.

It is very important for any business to understand your ISP’s SLAs and monitor their network performance on a real-time basis. It has been suggested in the media that ISPs have the tendency to hide their definitions of SLAs in the fine print. Clearly, it is not in the best interest of any ISP to “hide” their network performance or inhibit the ability of business customers to gain access to real-time performance data. AT&T wants to help ensure every customer has access to their data stored in the Cloud.

For business customers, it is very important to have real time access to network performance data. Access to your data is the life blood of your business.  Ideally you want an ISP with robust network capabilities and real time access.  AT&T does this, as do others and you should be sure that access is available.  It’s just like the old saying, “Prevention and proper planning helps to prevent poor performance.”

What steps are you taking to make sure you have adequate back-up for your Cloud-based operations?  What would you consider to be the most important steps to take to insure reliability regardless of vendor?   We look forward to your comments.
The Networking Exchange Blog Team About NEB Team