Push-to-Talk Hits the Road

  • EPTT and integrated dispatch help businesses monitor and record field workers' activities.
  • Such capabilities are vital to industries like transportation, security, manufacturing, construction, and more.

Push-To-Talk has been around for ages, enabling voice communication among employees in the field. The ground-breaking developments are the tools offered with Enhanced Push-to-Talk (EPTT) plus Integrated Dispatch along with the tablet/iPad app that adds portability. With EPTT, administrators can now communicate by voice with employees in the field, as well as access enterprise data through their tablets. This enables administrators to respond to urgent situations, customer requests, and more, while monitoring and dispatching to the mobile workforce.

man on phone

With EPTT and Integrated Dispatch, administrators can “see” field workers’ locations on a GPS map, monitor activities and record conversations, set “home” talk groups to hear calls by certain groups and communicate in real time by voice. The EPTT tablet/iPad application turns devices into multi-channel communication handsets, giving more control over operations and helping them provide better customer service — all while optimizing mobile workforce productivity from any location.

Ubiquitous enterprise communications

The mobility and portability of EPTT, Integrated Dispatch, and the tablet/iPad app are already empowering administrators in industries such as transportation, security, airline travel, manufacturing, construction, government, oil and gas, hospitality, small businesses and more.

For example, with the new technology, a florist can perform a spot check on a wedding reception, see delivery drivers’ locations on a GPS map, request additional inventory, check online for new orders, and communicate with store clerks, while providing a personalized customer experience and better service.

A construction manager can visit a building site; access enterprise data and software; communicate to clients and investors by voice, email, and IM; direct fleet traffic and manage construction workers – all using their tablet or iPad on location.

In transportation, a dispatcher can personally respond to a request while directing fleet traffic from the field. This ability allows the service to scale for demand fluctuations, deliver critical logistics, maintain quality control and improve efficiencies while on the move.

EPTT has virtually endless possibilities. How would the mobility and portability of EPTT for tablet/iPad change the way your business operates? Share your comments or experiences below.

The Networking Exchange Blog Team About NEB Team