What are the advantages of deploying unified communications (UC) using a cloud service and considerations when seeking a service provider? This Q&A with Melanie Posey, an IDC research director, addresses these questions and more.
Two trends β challenging business environments and highly distributed workforces β require a different approach to what could turn out to be your
most critical business applications: communications and collaboration. In this paper, AT&T asks IDC to define UC, why itβs important and how to optimize implementations for more productive and efficient business processes.