Unified Communications Comes to the Cloud

What are the advantages of deploying unified communications (UC) using a cloud service and considerations when seeking a service provider? This Q&A with Melanie Posey, an IDC research director, addresses these questions and more.

Two trends – challenging business environments and highly distributed workforces – require a different approach to what could turn out to be your

most critical business applications: communications and collaboration. In this paper, AT&T asks IDC to define UC, why it’s important and how to optimize implementations for more productive and efficient business processes.

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