What’s the deal with the new version of ITIL (Information Technology Infrastructure Library)?

You may have heard that there are new versions of the ITIL books coming out today. ITIL (the IT Infrastructure Library) is by far the most utilized best practice framework for IT process, so there is a decent chance you or your organization has or is looking to make an investment in ITIL training or processes. If so then you are probably asking what the new books mean to you. In short – not much.

When ITIL V3 was published in 2007 there were a lot of changes. The publishers, OGC & APMG, changed the structure, added processes and functions, and completely re-vamped the certification scheme. The changes caused general confusion and resulted in people delaying training and process improvement efforts.

For the 2011 update the changes are minor by comparison. The processes and roles are all presented with more consistency but the content is relatively unchanged, the Service Strategy book and diagrams were revised to be, well, less confusing.  In the updated version the  terms are generally used in a more precise manner. Also, they did add some guidance on topics like ITIL & cloud computing.

The training scheme and syllabuses all remain unchanged, so there is no reason to delay training or update any existing certifications. If your process designs and roles are based on ITIL V3 then you don’t need to update them because of the new books.

There are really only two questions here.  The first is to decide if you want to purchase the new books. The Second is what to call the new version (for now it is being referred to as “ITIL V3 2011”); which is, of course, part of the reason for confusion around the update.

What do you think of the new version of ITIL books? Leave a comment below and join in on the discussion!
Jason Druebert Consulting Solutions Senior IT Service Management Consultant AT&T About Jason