Avoid IT Horror Stories With A Mobile-Friendly Approach

What motivates you to change – is it a valued opinion, a trend, or a necessity?  I’d consider myself somewhat a creature of habit and I fall victim to my routine quite often. It often takes a wake-up call to force me to change my habits. As luck, or a lack of luck, would have it, last week I was hampered by a computer crash.  You know, two full business days of working with IT to fix your laptop while having limited access to the files and applications that you’re so use to having to do your job.

I’ll make a blanket statement and say that we all take technology, in one form or another, for granted. It is not until we are without it that we realize what an important role it plays in our daily lives.

As recently as just a couple years ago, a computer crash would have completely prohibited a productive work day, but with BYOD and the cloud, my computer problems didn’t mean the equivalent of  taking a sick day.

Over a twenty-four hour period, without my main computer, there is really very little that I wasn’t able to accomplish from a work perspective.  Other than having my frequently accessed documents locally saved on my desktop and the ability to edit a full range of documents everything was at my fingertips on my smartphone or tablet, thanks to the cloud and mobility.

A mobile-friendly IT policy

What does all this mean?  Think mobile for all aspects of your organization.  How would your organization respond if their computer crashed for the day?  Or a week?  Could you still be effective?  Could you still serve your clients or perform your core competencies.  If the answer is no, you should start to reevaluate the role mobile plays in your daily activities..

In my opinion, a few necessary components should be implemented for a mobile progressive organization.  Now remember, these are all things mobile:

Strategy – Determine why you are introducing or supporting the mobile initiative.  i.e. how is it going to better the organization?

Center of excellence – Who in your organization should influence your policy?  And what does it look like?

Device, application, and content management solution – Do not think just about the device, consider the application and content also.  And while I mention apps and content, don’t overlook enterprise application stores.  They are becoming relevant and necessary very quickly.

Application development – Consider creating applications that are just as intuitive away from the office as if your workforce was behind their computer.  What you’ll find is these apps can offer a better user experience than your traditional back office application.

Professional services – They can be internal or external resources but mobility requires a dedicated resources and mindshare to handle new requests, existing deployments, and next generation projects

So, my questions to you are:  What do you most miss the most when you don’t have your computer?  And is it something that if you proactively plan for could be accomplished via a mobile device?
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