How Hertz Is Enhancing Customer Service – and Expanding Its Business

With fluctuating rental demand at its busy airport sites, Hertz wanted a new, cost-effective way to serve more customers as well as expand to non-traditional locations. Hertz worked with AT&T to deploy self-service kiosks that put customers in face-to-face contact with offsite agents to guide them through transactions.

See how an MPLS-enabled VPN helps Hertz ensure reliable connectivity and high-quality voice and video for its kiosks. The result? The company has optimized the use of agent resources, extended its rental footprint cost effectively, enhanced its customer service.

In fact, in a recent customer survey, 89 percent described a positive experience of the service. Watch the video to find out why:



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